Business Subscription Terms

HOSTOLOGY LIMITED: BUSINESS SUBSCRIPTION TERMS

Last updated: September 2026

YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 13 (LIABILITY).

Background

These Business Subscription Terms ("Terms") set out the terms on which Hostology Limited provides access to the Hostology platform and related services to venues, event businesses and other business customers.

Please read these Terms carefully before purchasing or using a Subscription.

By purchasing a Subscription, creating a business account or otherwise agreeing to these Terms, you confirm that you are acting in the course of a business and agree to be bound by them.

These Terms apply together with any order, proposal or other written agreement between you and Hostology relating to your Subscription.

1. About Hostology

1.1 Hostology Limited ("Hostology", "we", "us" or "our") is a company registered in England and Wales under company number 11194592.

1.2 Our registered office is at Britannia House, 1-11 Glenthorne Road, London W6 0LH.

1.3 You can contact us at support@hostology.co.uk.

1.4 References in these Terms to "you", "your" or the "Customer" mean the business purchasing or using the Subscription.

2. The Hostology Services

2.1 Hostology provides software and related services designed to assist venues and other event businesses with managing activities including:

enquiries and sales;
quotes, proposals and bookings;
contracts and event documents;
customer and event communications;
event planning;
guests and accommodation;
menus, dietary requirements and table planning;
suppliers and compliance information;
payments and payment schedules;
reporting and business administration; and
other related venue and event management activities.

Together, these comprise the "Services".

2.2 The functionality available to you will depend on the Subscription, features and integrations available to you from time to time.

2.3 We may improve, enhance, replace or modify features of the Services from time to time, including by introducing new functionality or retiring functionality that is no longer reasonably required or supported.

2.4 We will not make a change that materially reduces the overall functionality of your paid Subscription during its current term without giving you reasonable notice, unless the change is required for security, legal, regulatory or technical reasons outside our reasonable control.

2.5 Certain functionality may be provided as an optional feature, integration, beta feature or paid add-on and may be subject to additional terms or charges notified to you.

3. Access and Availability

3.1 We will use commercially reasonable efforts to make the Services available on a continuous basis, subject to:

planned maintenance;
emergency maintenance;
updates and upgrades;
failures of third-party infrastructure or communications networks; and
events outside our reasonable control.

3.2 Where reasonably practicable, we will provide advance notice of planned maintenance that is likely to cause material disruption.

3.3 We may suspend access to all or part of the Services where reasonably necessary to:

maintain or protect the security or integrity of the Services;
deal with a suspected security incident;
comply with law or a regulatory requirement;
prevent misuse of the Services; or
address a material breach of these Terms.

3.4 Where reasonably practicable, we will notify you before suspending the Services and restore access as soon as the relevant issue has been resolved.

3.5 We will provide reasonable customer support by email and such other support channels as we make available from time to time.

3.6 We may provide onboarding materials, help content, webinars, training or other resources. Any separately charged consultancy or training may be subject to additional terms agreed with you.

4. Subscriptions and Pricing

4.1 The fees applicable to your Subscription will be those:

shown on our pricing pages when you purchase the Subscription;
shown within your Hostology account;
stated in an order form, proposal or other written agreement with us; or
otherwise notified to and accepted by you.

4.2 Subscription pricing may depend on factors including your Subscription plan, event volumes, modules, additional services or other agreed usage measures.

4.3 Where your Subscription includes an allowance or pricing band based on event volumes or another usage measure, any additional or overage fees will be charged at the rate notified to you.

4.4 Subscriptions are offered on a monthly or annual basis unless otherwise agreed in writing.

4.5 Monthly Subscription fees are payable monthly in advance. Annual Subscription fees are payable annually in advance.

4.6 Annual Subscription fees are payable for the full annual term and are non-refundable if you choose to cancel during that term, subject to the termination and refund rights set out in Clause 18.

4.7 All fees are exclusive of VAT and any other applicable taxes unless expressly stated otherwise.

4.8 Payments may be collected through Stripe or another payment provider made available by us.

4.9 You authorise us and our payment provider to collect fees falling due under your Subscription using the payment method associated with your account.

4.10 You are responsible for keeping your payment and billing details current.

4.11 If a payment remains outstanding for more than 14 days after its due date, we may, after giving reasonable notice:

suspend your access to some or all of the Services; and/or
charge interest on overdue amounts at 4% per annum above the Bank of England base rate, accruing daily.

4.12 We may change our Subscription prices from time to time.

4.13 Any change to recurring Subscription pricing will not take effect until your next renewal period unless you expressly agree otherwise.

4.14 We will give you reasonable advance notice of a material increase in recurring Subscription fees.

4.15 If you do not wish to continue following a price change, you may give notice to cancel your Subscription in accordance with Clause 18 before the change takes effect.

4.16 We may offer discounts, promotional pricing, free trials or other offers. Unless expressly stated otherwise, those offers may be withdrawn or changed for future purchases or renewals.

5. Formation of the Contract

5.1 Your order for a Subscription constitutes an offer to purchase the Services.

5.2 A binding contract is formed when we:

confirm your Subscription by email;
activate your Subscription; or
otherwise confirm acceptance of your order.

5.3 You are responsible for ensuring that the information supplied when purchasing a Subscription is accurate and complete.

5.4 If information required to provide the Services is incomplete or inaccurate, we may ask you to correct it before providing or continuing to provide the affected Services.

6. Your Account and Authorised Users

6.1 You may permit members of your team and other authorised personnel to access your Hostology account as authorised users ("Authorised Users").

6.2 Unless your Subscription expressly provides otherwise, you may create a reasonable number of Authorised User accounts for individuals working for or on behalf of your organisation.

6.3 Each Authorised User must have their own account credentials where required.

6.4 You must not knowingly permit login credentials to be shared between individuals in a way that compromises account security.

6.5 You are responsible for:

managing your Authorised Users and their permissions;
ensuring that Authorised Users comply with these Terms;
keeping account credentials secure; and
promptly removing access when an Authorised User no longer requires it.

6.6 You must notify us promptly if you know or reasonably suspect that your account has been accessed without authorisation.

6.7 You remain responsible for activity carried out through your account by your Authorised Users, except to the extent caused by a breach of our obligations.

7. Customer Responsibilities

7.1 You must use the Services only for lawful business purposes.

7.2 You are responsible for the legality, accuracy and appropriateness of information you enter into or process through the Services.

7.3 You must obtain and maintain any licences, permissions, consents or lawful bases required for your business activities and for information that you ask Hostology to process on your behalf.

7.4 You must not use the Services:

unlawfully or fraudulently;
to infringe the rights of another person;
to transmit malicious software;
to gain unauthorised access to any system or account;
to interfere with the proper operation of the Services;
to send unlawful unsolicited communications; or
to store or distribute content that is unlawful.

7.5 You must not, except where expressly permitted by law:

reverse engineer or attempt to derive the source code of the Services;
copy or reproduce the Services for the purpose of creating a competing product;
resell or commercially exploit the Services other than as expressly permitted;
circumvent access, security or usage controls; or
permit unauthorised third parties to use your Subscription.

7.6 You are responsible for determining whether the Services are appropriate for your particular business requirements and legal or regulatory obligations.

8. Customers, Hosts, Guests and Suppliers

8.1 The Services may enable you to invite or interact with customers, hosts, couples, guests, suppliers and other third parties.

8.2 Individuals who create or use a Hostology account may also be subject to our Platform User Terms.

8.3 You remain responsible for your own contractual and commercial relationships with your customers, guests and suppliers.

8.4 Hostology is not a party to contracts between you and your customers, guests or suppliers unless expressly agreed otherwise.

8.5 Hostology does not act as a wedding planner, venue agent, broker or supplier of the underlying event services.

8.6 We are not responsible for the quality, legality or delivery of goods or services supplied by you or by third-party suppliers.

9. Payments and Third-Party Payment Services

9.1 The Services may enable you to request, collect, record or manage payments from customers, hosts or guests.

9.2 Payment functionality may include, depending on the Services available:

deposits;
event payments;
accommodation payments;
instalments;
card payments;
bank payments; and
other payment methods supported by our payment providers.

9.3 Payments are processed through third-party payment service providers, which may include Stripe.

9.4 Where required, you may need to create or connect your own account with the relevant payment provider and agree to that provider's terms.

9.5 Hostology does not ordinarily receive or store complete payment card details.

9.6 You are responsible for:

the prices you charge;
refunds you owe to your customers or guests;
the accuracy of payment requests;
any applicable taxes;
complying with the requirements of your payment service provider; and
resolving disputes relating to the underlying goods or services you provide.

9.7 Hostology may charge transaction, administration or other fees in connection with payments processed through the Services.

9.8 Applicable Hostology fees and third-party payment provider charges will be those notified on our Site, within the Services or otherwise agreed with you.

9.9 Payment providers may deduct their own charges before remitting funds to you.

9.10 Hostology is not responsible for delays or failures caused by a payment provider, banking network or other third-party financial service outside our reasonable control.

10. Artificial Intelligence and Automated Features

10.1 Certain Services may use artificial intelligence, machine learning or other automated technologies to assist users.

10.2 These features may, for example:

organise or classify enquiries and communications;
identify dates or other relevant information;
summarise information;
assist with drafting content;
prioritise workflows; or
provide suggestions or recommendations.

10.3 AI-assisted outputs are provided as tools to assist you. You remain responsible for reviewing outputs where appropriate and for decisions made in connection with your business, customers and events.

10.4 We do not warrant that AI-generated or AI-assisted outputs will always be complete, accurate or suitable for a particular purpose.

10.5 Where AI functionality processes Customer Personal Data, that processing is subject to Clause 15.

10.6 We will not knowingly permit Customer Personal Data provided to our AI service providers on our behalf to be used to train their general-purpose artificial intelligence models, except where you have expressly agreed otherwise.

11. Intellectual Property and Customer Data

11.1 Hostology and its licensors own all intellectual property rights in:

the Hostology platform;
software;
databases;
workflows;
designs;
documentation;
branding; and
other materials forming part of the Services.

11.2 These Terms do not transfer ownership of those rights to you.

11.3 Subject to payment of the applicable fees and compliance with these Terms, we grant you a non-exclusive, non-transferable and non-sublicensable right during your Subscription to access and use the Services for your internal business purposes.

11.4 You retain ownership of:

your trademarks and branding;
information you upload;
documents you create or upload;
customer and event information; and
other content submitted to the Services by or on your behalf,

together referred to as "Customer Data".

11.5 You grant Hostology a non-exclusive, royalty-free licence during the term of your Subscription to host, copy, transmit, display and otherwise process Customer Data to the extent reasonably necessary to provide, operate, secure, support and maintain the Services.

11.6 That licence extends to our subcontractors and subprocessors only to the extent reasonably necessary for them to provide services to Hostology.

11.7 We will not acquire ownership of Customer Data as a result of providing the Services.

11.8 We may use anonymised or aggregated information derived from use of the Services for purposes including:

operating and improving the Services;
analytics;
product development;
security;
capacity planning; and
business reporting,

provided that such information does not identify you or any individual.

11.9 You warrant that you have the rights and permissions necessary to provide Customer Data to us for processing under these Terms.

12. Security, Backups and Business Continuity

12.1 We will maintain appropriate technical and organisational measures designed to protect the confidentiality, integrity and availability of the Services and Customer Data.

12.2 Our security measures will take account of:

the nature of the Services;
the nature and sensitivity of the data processed;
the risks presented by the processing;
the state of available technology; and
the cost of implementation.

12.3 We will maintain reasonable backup, resilience and recovery arrangements appropriate to the Services.

12.4 You remain responsible for maintaining copies of information where reasonably necessary for your own legal, regulatory, accounting or business-continuity requirements.

12.5 No online service can be guaranteed to be entirely secure or continuously available, and you acknowledge that internet-based services may be subject to limitations and interruptions outside our reasonable control.

13. Liability

13.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot lawfully be excluded or limited.

13.2 Subject to Clause 13.1, Hostology will not be liable for:

loss of profit;
loss of revenue;
loss of anticipated savings;
loss of business opportunity;
loss of goodwill or reputation; or
indirect or consequential loss.

13.3 Subject to Clause 13.1, we will not be liable for loss arising from:

information entered incorrectly by you or your users;
actions of your customers, guests or suppliers;
third-party products or services;
failures of communications networks or infrastructure outside our reasonable control;
your failure to follow reasonable security instructions; or
your use of the Services contrary to these Terms.

13.4 Nothing in these Terms excludes liability for loss or corruption of Customer Data to the extent directly caused by our breach of these Terms, negligence or failure to comply with our obligations under applicable Data Protection Legislation.

13.5 Subject to Clause 13.1, our total aggregate liability arising out of or in connection with these Terms in any 12-month period shall not exceed the total Subscription fees paid or payable by you to Hostology during the 12 months preceding the event giving rise to the claim.

13.6 Where a claim arises during your first 12 months as a Customer, the liability cap shall be the Subscription fees paid or payable during that first 12-month Subscription period.

13.7 The limitations in this Clause reflect the nature and price of the Services and the availability to both parties of appropriate insurance.

13.8 You shall indemnify Hostology against third-party claims, losses and reasonable costs arising directly from:

unlawful Customer Data supplied by you;
your material breach of Clause 7;
your infringement of a third party's intellectual property rights; or
your failure to have a lawful basis for personal data that you instruct Hostology to process,

except to the extent that the claim was caused by Hostology's own breach, negligence or unlawful conduct.

14. Confidentiality

14.1 Each party may receive confidential information belonging to the other in connection with these Terms.

14.2 "Confidential Information" means information which is identified as confidential or which a reasonable person would understand to be confidential in the circumstances.

14.3 Each party shall:

keep the other's Confidential Information confidential;
use it only for the purposes of performing or receiving the Services under these Terms; and
disclose it only to persons who reasonably need access and are subject to appropriate confidentiality obligations.

14.4 Confidential Information does not include information that:

is or becomes publicly available other than through breach of these Terms;
was lawfully known to the receiving party before disclosure;
is lawfully received from a third party without confidentiality restrictions; or
is independently developed without use of the other party's Confidential Information.

14.5 A party may disclose Confidential Information where required by law, a regulator or a court of competent jurisdiction.

14.6 Where legally permitted, the receiving party shall give reasonable notice before making such a disclosure.

14.7 This Clause survives termination of the Subscription.

15. Data Protection and Processing

15.1 Data protection compliance

Each party shall comply with all applicable data protection and privacy legislation in force from time to time, including:

the UK GDPR;
the Data Protection Act 2018;
the Privacy and Electronic Communications Regulations 2003; and
any legislation replacing or amending them,

together referred to as "Data Protection Legislation".

Where the EU GDPR applies to particular processing, references to Data Protection Legislation include the EU GDPR to that extent.

15.2 Our respective roles

Where Hostology processes personal data on your behalf in providing the Services ("Customer Personal Data"):

you are the Controller; and
Hostology is the Processor

for the purposes of Data Protection Legislation.

Customer Personal Data may include personal data relating to:

enquiries;
customers;
hosts and couples;
guests;
suppliers;
Authorised Users; and
other individuals involved in or connected with events.

Hostology may separately act as Controller in relation to personal data it processes for its own business purposes, including:

account administration;
billing;
customer support;
security;
legal compliance;
management of our relationship with you; and
our own business operations.

Such processing is described in our Privacy Policy.

15.3 Details of the processing

Subject matter

The provision, operation, maintenance and support of the Hostology platform and related Services.

Duration

For the duration of your Subscription and for any limited period afterwards reasonably necessary to enable Customer Personal Data to be returned, exported or deleted in accordance with these Terms or applicable law.

Nature and purpose

The hosting, storage, organisation, retrieval, transmission, display and other processing of Customer Personal Data necessary to provide the Services.

This may include processing in connection with:

enquiry and sales management;
quotes and bookings;
event planning;
communications;
contracts and documents;
guest management;
accommodation;
menus and dietary requirements;
suppliers;
payments;
reporting; and
associated event-management functionality.

Categories of data subjects

These may include:

your staff and Authorised Users;
prospective customers;
existing customers;
hosts and couples;
guests;
suppliers and their personnel; and
other individuals connected with an event.

Types of personal data

These may include:

names;
contact information;
user and account information;
enquiries;
correspondence and communications;
event and booking information;
accommodation information;
room allocations;
RSVP information;
menu selections;
dietary requirements and allergens;
accessibility requirements;
supplier information;
supplier compliance documents;
contracts;
quotes;
invoices;
payment and transaction information; and
other information entered into or generated through the Services.

Customer Personal Data may include special category personal data, including information concerning health, allergies, dietary requirements or accessibility requirements and information which may indirectly reveal religious or other protected characteristics.

15.4 Your responsibilities as Controller

You shall:

(a) ensure that your instructions to Hostology comply with Data Protection Legislation;

(b) ensure that you have an appropriate lawful basis for collecting and processing Customer Personal Data;

(d) where special category personal data is processed, ensure that an appropriate condition for processing applies;

(e) ensure that Customer Personal Data provided to Hostology is adequate, relevant and limited to what is reasonably necessary; and

(f) be responsible for responding to individuals concerning your purposes for processing their personal data, subject to Hostology's obligations to assist you under this Clause.

15.5 Hostology's obligations as Processor

Hostology shall:

(a) process Customer Personal Data only on your documented instructions, including these Terms, your configuration and use of the Services and other written instructions agreed with Hostology, unless processing is required by applicable law;

(b) inform you if, in our reasonable opinion, an instruction infringes applicable Data Protection Legislation, unless prohibited from doing so by law;

(c) ensure that persons authorised to process Customer Personal Data are subject to appropriate duties of confidentiality;

(d) implement appropriate technical and organisational measures designed to protect Customer Personal Data;

(e) taking into account the nature of the processing, assist you by appropriate technical and organisational measures, where reasonably possible, in responding to requests from individuals exercising rights under Data Protection Legislation;

(f) provide reasonable assistance in connection with your obligations relating to data security, personal data breaches, data protection impact assessments and consultations with supervisory authorities, taking into account the nature of the processing and information available to Hostology;

(g) notify you without undue delay after becoming aware of a personal data breach affecting Customer Personal Data;

(h) on termination or expiry, delete or return Customer Personal Data in accordance with these Terms, unless applicable law requires continued retention; and

(i) provide information reasonably necessary to demonstrate compliance with this Clause and Article 28 of the UK GDPR.

15.6 Subprocessors

You give Hostology general authorisation to appoint third parties to process Customer Personal Data where reasonably necessary to provide the Services ("Subprocessors").

Hostology shall:

(a) ensure that Subprocessors are subject to written data protection obligations providing an appropriate level of protection for Customer Personal Data;

(b) remain responsible for its Subprocessors' compliance with their relevant data protection obligations to the extent required by Data Protection Legislation; and

Where required by Data Protection Legislation, Hostology will give reasonable notice of a material new Subprocessor and provide an opportunity for you to raise reasonable data protection objections.

If you raise an objection, the parties will work in good faith to identify a reasonable solution.

15.7 International transfers

Hostology and its Subprocessors may process Customer Personal Data outside the United Kingdom where reasonably necessary to provide the Services.

Where this constitutes a restricted transfer under Data Protection Legislation, Hostology shall ensure that an appropriate lawful transfer mechanism or safeguard is in place.

Such measures may include:

UK adequacy regulations;
the UK International Data Transfer Agreement;
the UK Addendum to the EU Standard Contractual Clauses; or
another mechanism permitted by applicable Data Protection Legislation.

Where required, Hostology shall carry out an appropriate assessment of the protection applicable to the transfer.

15.8 Audits and compliance

On reasonable written request, Hostology shall provide information reasonably necessary to demonstrate compliance with its Processor obligations under Article 28 of the UK GDPR.

Where such information is insufficient to demonstrate compliance, Hostology shall permit and contribute to reasonable audits or inspections by you or an appropriately qualified independent auditor appointed by you.

Any audit shall:

normally be limited to once in any 12-month period unless a material data protection incident or regulatory requirement justifies an additional audit;
take place on reasonable advance notice;
be conducted during normal business hours;
be subject to appropriate confidentiality requirements;
avoid unreasonable disruption to Hostology or its other customers; and
be at your cost unless the audit identifies a material breach by Hostology of its obligations under this Clause.

15.9 Security information

On reasonable request, we may make available appropriate information concerning the technical and organisational measures we use to protect Customer Personal Data, subject to confidentiality, security and commercial sensitivity requirements.

15.10 Privacy Policy

Where Hostology acts as Controller, our processing of personal data is described in our Privacy Policy.

16. Third-Party Services and Integrations

16.1 The Services may integrate or interact with third-party services such as payment providers, accounting software, communications providers and other software selected by you.

16.2 Where you choose to enable a third-party integration, you authorise Hostology to exchange information with that third party to the extent necessary to operate the integration.

16.3 Your use of the third-party service may be subject to separate terms between you and that provider.

16.4 Hostology is not responsible for:

the availability of a third-party service;
changes made by the third-party provider;
information processed independently by the third-party provider; or
acts or omissions of the third-party provider outside Hostology's reasonable control.

16.5 We may change or discontinue an integration if the relevant third-party service becomes unavailable, materially changes or can no longer reasonably be supported.

17. Marketing and Service Communications

17.1 We may send you communications reasonably necessary to:

operate your account;
provide the Services;
notify you about security matters;
provide support;
tell you about material product changes;
notify you of changes to these Terms or pricing; or
administer our contractual relationship with you.

17.2 These communications are service communications and are not dependent on marketing consent.

17.3 We may also send marketing communications where permitted by applicable law.

17.4 You may opt out of marketing communications at any time using the unsubscribe method provided or by contacting us.

17.5 Opting out of marketing communications will not prevent us from sending necessary service communications.

18. Term, Renewal and Cancellation

18.1 Your Subscription begins on the date specified when you purchase or activate it.

18.2 Subscriptions are offered on either a monthly or annual rolling basis, unless otherwise agreed with you in writing.

18.3 A monthly Subscription renews automatically each month and an annual Subscription renews automatically each year unless either party gives notice to cancel in accordance with this Clause.

18.4 You may give notice to cancel your Subscription at any time through your account, where cancellation functionality is available, or by contacting us at support@hostology.co.uk.

18.5 To ensure that cancellation takes effect before your next renewal, we require your cancellation notice at least 14 days before your next renewal date. This allows us sufficient time to process the cancellation and stop the next recurring payment.

18.6 If we receive your cancellation notice fewer than 14 days before your renewal date, we will use reasonable efforts to process it before the renewal but cannot guarantee that the next renewal payment will be stopped.

18.7 For a monthly Subscription, cancellation takes effect at the end of the current paid monthly Subscription period. You will continue to have access to the Services until that date.

18.8 For an annual Subscription, cancellation takes effect at the end of the current paid annual Subscription period. Annual Subscription fees are payable for the full annual term and are non-refundable if you choose to cancel before the end of that term.

18.9 Giving notice to cancel an annual Subscription does not terminate the Subscription early. You will continue to have access to the Services until the end of the current annual Subscription period.

18.10 Fees already paid are non-refundable except:

(a) where expressly stated in these Terms;

(b) where Hostology is in material breach of these Terms and you are entitled to terminate under Clause 18.11; or

18.11 You may terminate your Subscription immediately by written notice if Hostology commits a material breach of these Terms and, where the breach is capable of remedy, fails to remedy it within 30 days after receiving written notice requiring it to do so.

18.12 If you validly terminate under Clause 18.11, we will refund the proportion of any Subscription fees paid in advance which relates to the period after termination.

18.13 We may terminate or suspend your Subscription immediately by written notice if you:

(a) fail to pay fees due and remain in default for at least 14 days after being asked to make payment;

(b) commit a material breach of these Terms and, where the breach is capable of remedy, fail to remedy it within a reasonable period;

(d) create a material security risk; or

(e) become insolvent or cease or threaten to cease carrying on a substantial part of your business.

19. Data Export and Deletion Following Termination

19.1 During your Subscription, you may export information from the Services using available export or download functionality.

19.2 You are responsible for exporting information you wish to retain before your Subscription ends.

19.3 Following termination or expiry, we may provide a reasonable period during which you can request an export of Customer Data, subject to technical feasibility and any reasonable charges notified in advance for bespoke extraction work.

19.4 After the applicable retention period, Customer Data will be deleted or anonymised in accordance with our retention procedures unless:

we are legally required to retain it;
it remains in secure backups pending normal deletion cycles; or
continued retention has been agreed with you.

19.5 Personal data contained within retained backups will remain protected and will not be used for any other purpose while awaiting deletion.

20. Force Majeure

20.1 Neither party will be liable for delay or failure to perform its obligations where caused by an event beyond its reasonable control.

20.2 Such events may include:

failure of telecommunications or utility networks;
major cloud or infrastructure outages;
natural disasters;
fire;
flood;
epidemic or pandemic;
war;
terrorism;
civil disturbance;
industrial action;
government action; or
changes in law.

20.3 The affected party shall use reasonable efforts to minimise the effect of the event.

20.4 This Clause does not excuse your obligation to pay fees that became due before the relevant event.

21. Changes to These Terms

21.1 We may update these Terms from time to time.

21.2 Where a change materially disadvantages you during an existing paid Subscription period, we will give reasonable advance notice.

21.3 Unless a change is required immediately for legal, regulatory, security or technical reasons, materially disadvantageous changes will normally take effect from your next renewal.

21.4 If you do not agree with a materially disadvantageous change, you may give notice to cancel your Subscription in accordance with Clause 18 before the change takes effect.

22. General

22.1 These Terms, together with any order form or other documents expressly incorporated into them, constitute the agreement between you and Hostology relating to your Subscription.

22.2 If there is a conflict between these Terms and an individually agreed order form or written agreement signed by both parties, the individually agreed document takes priority to the extent of the conflict.

22.3 You may not assign your rights under these Terms without our prior written consent, such consent not to be unreasonably withheld.

22.4 Hostology may assign these Terms:

as part of a merger, acquisition, reorganisation or sale of all or substantially all of its business or assets; or
to another company within its corporate group,

provided that this does not materially reduce your rights.

22.5 Nothing in these Terms creates a partnership, joint venture, employment relationship or agency between the parties.

22.6 Neither party has authority to bind the other except as expressly stated.

22.7 A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

22.8 If any provision is found to be unlawful or unenforceable, that provision shall be treated as modified to the minimum extent necessary or, if that is not possible, severed. The remaining provisions will continue in effect.

22.9 A failure or delay in enforcing any right does not constitute a waiver of that right.

22.10 Notices under these Terms may be given by email to the email address associated with the relevant party's account or otherwise notified for contractual communications.

23. Governing Law and Jurisdiction

23.1 These Terms and any dispute or claim arising out of or in connection with them are governed by English law.

23.2 The courts of England and Wales shall have exclusive jurisdiction in relation to any such dispute or claim.